Returns & Exchanges

At Normod, we want you to love your home; if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery. Our goal is to make the process as seamless as the design of our furniture, ensuring your space feels exactly right.

1

Initiate Your Request

Log into your account portal or contact our customer care team with your order number and the reason for your return to receive a return authorization.

2

Prepare Your Items

Carefully disassemble and pack the products in their original packaging, ensuring all hardware and protective materials are included to prevent damage during transit.

3

Schedule a Pickup

Once your request is approved, we will coordinate with our specialized furniture couriers to schedule a convenient collection time from your residence.

4

Inspection and Refund

After our warehouse team inspects the returned items for quality, we will process your refund or exchange within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing